How can we help?

Yes. Taiji is built for people who are starting from nothing, and the programme assumes no previous practice. Movements are demonstrated at full length by a teacher, from the front, and you follow. Nothing is timed against you and there is no level to reach before you begin.

No equipment at all. You need comfortable clothes, flat shoes or bare feet, and about the space of a bath mat — enough to take one step in any direction. Practice is done standing.

Tai Chi and Qi Gong are gentle, low-impact forms of movement, practised standing and at your own pace. That said, Taiji is not a medical service and we cannot advise on your health. If you are recovering from an injury or surgery, if you have a heart or balance condition, or if you are unsure for any reason, ask your doctor before you start.

While you practise: stand near a wall or a stable chair if your balance is uncertain, stop at once if you feel pain or dizziness, and never push into a movement that hurts.

Full access to the programme: every session, every movement and the progress that goes with them. Two plans are offered inside the app, monthly and yearly. The price shown at the moment you subscribe is the price charged, in your own currency.

Subscriptions are billed by Apple, not by us, so cancelling is done in your device settings. We cannot cancel a subscription on your behalf.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the very top, then Subscriptions.
3. Tap Taiji, then Cancel Subscription.

You keep your access until the end of the period you have already paid for. Nothing is charged after that.

Refunds are handled by Apple, who took the payment. Ask for one at reportaproblem.apple.com, signed in with the Apple Account that was charged. If something in the app is what went wrong, tell us as well — we would rather fix it.

It is not gone — it needs to be restored on the new device. In the app, open Settings, then tap Restore purchases. Make sure you are signed in with the same Apple Account that paid for the subscription, and with the same Taiji account.

If the app still reports no active subscription after that, write to us with the email address of your Taiji account and we will look it up.

On the sign-in screen, tap Forgot password? and enter the address you signed up with. We send you a link to choose a new one. The message can take a few minutes, and it sometimes lands in the spam folder — look there before trying again.

In the app, open Settings and tap Delete my account. This is irreversible: your account and the data attached to it are permanently deleted, and your progress cannot be recovered afterwards.

Deleting your account does not cancel your subscription, because the subscription belongs to your Apple Account. Cancel it first, as described above, or you will keep being charged.

Your email address, what you have practised, and what the app needs to work. Not more. The privacy policy lists it in full, along with how to ask for a copy or for deletion.

A session loads its videos when it starts, so a working connection is needed to begin one. In order, the three things that fix this almost every time:

1. Check that you are connected — try opening any web page.
2. Close the app completely and open it again.
3. If you are on mobile data with a saver mode enabled, switch to Wi-Fi and retry.

Still stuck? Write to us and say which session it was, and what you saw on screen. That is usually enough for us to find it.

iPhone and iPad, and Android phones and tablets. On a tablet the layout uses the larger screen, which many people find easier to follow from a few steps away.

Taiji is available in English and in French, and follows the language of your device. Changing your device language changes the app.

Within two business days, and usually sooner. We are a small studio, so the person who answers is the person who can act on it.

What you were doing, what happened, and what you expected instead. If it concerns your subscription or your account, include the email address you use in the app. If it concerns a session, name it. The optional field on the form is there for your app version and device — it saves us a round trip.